Customer Service Representative Jobs at The Orange Company Inc. in Makati, Metro Manila
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Company The Orange Company Inc. is offering job opportunities for the position of Customer Service Representative in the Makati area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
The Orange Company Inc. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | The Orange Company Inc. |
| Position: | Customer Service Representative |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
The Customer Service Representative is responsible for providing technical support to customers, support agents, and internal teams; identifying the customer issue and providing a solution to resolve the case. Key deliverables include troubleshooting and resolving technical issues, testing, reproducing, documenting, and escalating issues while maintaining high customer satisfaction and meeting quality standards.
JOB DESCRIPTION
- Provides introductory information to new customers
- Troubleshoots common issues with a product or service
- Builds and maintains excellent customer service and identifies when technical support can be supported via phone.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions
- Helps customers maximize their use of our products/service by overcoming any challenges throughout implementation and general use.
- Analyze complex issues by reviewing product-specific logs and utilizing root-cause analysis skills
- Oversees interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributes to public-facing articles based on found issues in our software.
Job Type: Full-time
Benefits:
- Health insurance
Schedule:
- 8-hour shift
- Monday to Friday
Education:
- Bachelor’s (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | 5th Floor, The Orange Company, Lumiere Building, 8860 Sampaloc, Makati, 1200 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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