Customer Service Specialist – Mandarin Speaker Jobs at Shanhai Map in Taguig, Metro Manila
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Welcome to our job portal, where Shanhai Map is offering exciting employment opportunities for the position of Customer Service Specialist - Mandarin Speaker in the Taguig area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Shanhai Map, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Shanhai Map. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Shanhai Map |
| Position: | Customer Service Specialist - Mandarin Speaker |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
– Provide courteous and effective customer service to Mandarin-speaking clients via various communication channels (phone, email, chat), addressing inquiries, and resolving issues promptly and professionally.
– Assist Mandarin-speaking clients in understanding the consulting services offered, explaining procedures, providing relevant information, and addressing queries accurately.
– Build and maintain positive relationships with Mandarin-speaking clients, ensuring their needs are met and consistently striving for high satisfaction levels.
– Maintain accurate and detailed records of client interactions, transactions, and inquiries using the firm’s database system.
– Liaise effectively with internal teams to communicate client needs, resolve issues, and ensure seamless delivery of services to Mandarin-speaking clients.
– Gather feedback from Mandarin-speaking clients to identify areas for improvement, relay suggestions to relevant departments, and contribute to enhancing service quality.
– Provide language assistance and translation services when necessary for documents, meetings, or communication with Mandarin-speaking clients.
QUALIFICATIONS:
- Proficient in both Mandarin and English (spoken and written).
- With at least 2 years of work experience in a customer service or client-facing role, preferably within a consulting firm or a service-oriented industry.
- Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Job Type: Full-time
Schedule:
- 8 hour shift
Application Question(s):
- Are you amenable to work onsite in BGC Monday to Friday, 9am-6pm?
- Are you able to speak, understand, and write in Mandarin and English?
- Are you able to speak and understand Tagalog (Filipino language)?
- How soon can you start?
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Taguig |
| Google Map | Google Map |
Job Application Information
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