Customer Support Executive Jobs at Gratitude Inc. in Manila, Metro Manila
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Gratitude Inc. is currently accepting applications for the position of Customer Support Executive in the Manila area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Gratitude Inc. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Gratitude Inc. |
| Position: | Customer Support Executive |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
Role: Customer Service Executive
Timings: US-Type Shift (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills: Customer Service US Collections
The Role
Your responsibilities will include:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Ideal Profile:
- You have at least 1 year experience within a Healthcare process.
- Good communication
- Education: High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate
- Someone with a BPO experience of at least 6 months
What’s on Offer?
- Flexible working options
- Opening within a company with a solid track record of success
- Great work culture
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Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Manila |
| Google Map | Google Map |
Job Application Information
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