Philippines Jobs

Customer Support Representative Jobs at Emapta in Manila, Metro Manila

Emapta company logo
Published 10 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

Emapta is currently seeking applicants for the position of Customer Support Representative in the Manila area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Emapta operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Emapta
Position:Customer Support Representative
Region:Manila - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.700 - PHP 45.000 per Month
Job Type:Full-time

Job Description

As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and resolving their inquiries and issues. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, or live chat in a timely and professional manner
  • Providing accurate and helpful information to customers regarding product features, usage, troubleshooting, and other related inquiries
  • Assisting customers with placing orders, processing returns, and resolving any billing or shipping issues
  • Maintaining accurate customer records and ensuring all interactions are properly documented
  • Escalating unresolved issues or complex inquiries to the appropriate teams for further assistance

We are looking for candidates who have excellent communication and problem-solving skills. The ideal candidate should be patient, empathetic, and have the ability to remain calm under pressure.

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Province Metro Manila
City Manila
Full Address Emapta, 5th Floor, Saint Francis Square Corporate Center Julia Vargas, cor Bank Dr, Ortigas Center, Mandaluyong, 1550 Metro Manila, Philippines
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Company Information

Emapta

Emapta is a prominent business process outsourcing (BPO) company located in the Philippines. With over 12 years of experience, Emapta provides a wide range of outsourcing solutions to businesses worldwide. Their services include customer support, telemarketing, technical support, data entry, virtual assistance, and more. Emapta is known for its skilled workforce, innovative technologies, and commitment to client satisfaction. By partnering with Emapta, companies can streamline their operations, reduce costs, and achieve greater efficiency. With its strategic location in the Philippines, Emapta offers competitive pricing and access to a large pool of talented professionals.