Customer Support Representative II Jobs at SupportNinja in Manila, Metro Manila
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SupportNinja is currently seeking applicants for the position of Customer Support Representative II in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
SupportNinja operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | SupportNinja |
| Position: | Customer Support Representative II |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly motivated individual to join our team as a Customer Support Representative II. In this role, you will be responsible for providing exceptional customer service and resolving inquiries or issues through various channels.
As a Customer Support Representative II, you will handle complex customer cases and act as a point of escalation for team members. You will need to have a deep understanding of our products and services to effectively assist customers and provide accurate and timely information.
Key responsibilities:
- Resolve customer inquiries and issues through phone calls, emails, and live chat.
- Identify and escalate complex cases to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to ensure prompt resolution for customers.
- Provide product and service information to customers.
Requirements:
- Minimum of 2 years of experience in customer support or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Ability to work independently and in a team environment.
If you are a detail-oriented individual with a passion for providing exceptional customer service, we invite you to apply for the Customer Support Representative II position. Please submit your CV and cover letter to [email address] before [application deadline].
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | SupportNinja (Sanctum), Sanctum, 14F North Tower 1, SM City North, Epifanio de los Santos Ave, Quezon City, 1100 Metro Manila, Philippines |
| Google Map | Google Map |
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