Philippines Jobs

Customer Support Specialist II (Omnichannel) Jobs at PartnerHero in National Capital Region, National Capital Region

PartnerHero company logo
Published 7 hours ago

PartnerHero is currently accepting applications for the position of Customer Support Specialist II (Omnichannel) in the National Capital Region area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

PartnerHero operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:PartnerHero
Position:Customer Support Specialist II (Omnichannel)
Region:National Capital Region, National Capital Region - National Capital Region
Education:Confidential
Job Type:Full-time

Job Description

We are seeking a Customer Support Specialist II (Omnichannel) to deliver consistent, high-quality service across phone, email, chat, and social channels. The role requires resolving complex inquiries, triaging and escalating issues, maintaining accurate CRM records, meeting SLA targets, and contributing to the team knowledge base.

  • Qualifications: 2+ years in customer support, strong written and verbal communication, and proven problem-solving skills.
  • Experience with omnichannel platforms and CRM tools is required; ability to work flexible shifts is essential.
  • We offer a collaborative environment, ongoing training, and opportunities for career advancement.

Benefit

  • Opportunities to contribute to business growth
  • Skill development
  • Work-life balance
  • Access to the latest technology
  • Collaborative work environment
  • Professional training
  • Professional networking opportunities
  • Opportunities for promotion
  • Recognition and performance awards
  • Valuable work experience

Application Requirements

  • Good Communication Skills
  • No Criminal Record
  • Minimum Education of High School Diploma
  • Minimum Age of 18 Years
  • Able to Work Under Pressure
  • Physically and Mentally Healthy
  • Able to Work in a Team
  • Willing to Be Placed in the Designated Work Location
  • Experience in the Related Field (Preferred)

Company address

Province National Capital Region
City National Capital Region
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Job Application Information

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Company Information

PartnerHero

PartnerHero is an innovative company based in the Philippines, dedicated to providing exceptional customer support services to businesses across various industries. With a team of highly skilled professionals, PartnerHero assists companies in streamlining their customer support operations, optimizing efficiency, and enhancing customer experiences. Through their tailored solutions, advanced technology, and extensive knowledge, PartnerHero enables businesses to focus on their core activities while ensuring that their customer support needs are met to the highest standards. With a commitment to excellence, PartnerHero is a trusted partner for businesses looking to enhance customer satisfaction and business success.