Director- IT Service Delivery Jobs at eWave Commerce in Manila, Metro Manila
Welcome to our job portal, where eWave Commerce is offering exciting employment opportunities for the position of Director- IT Service Delivery in the Manila area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with eWave Commerce, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with eWave Commerce. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | eWave Commerce |
| Position: | Director- IT Service Delivery |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow’s customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.
As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.
Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.
THE ROLE
Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.
THE CANDIDATE
Must possess a robust background in service delivery or operations management
has successfully contributed to the establishment of a managed services team for an international company.
Proven track record of successfully optimizing service delivery processes.
Strong understanding of IT service management frameworks (ITIL, ITSM).
Excellent analytical, problem-solving, and decision-making skills.
Proven ability to lead and motivate a team.
Strong communication and interpersonal skills.
Experience with cross-skilling and training teams.
Experience with automation tools and runbook creation a plus.
THE BENEFITS
✔Multiple learning opportunities and Professional Certification Programs
✔Working as a part of a Global team in a Multicultural Environment
✔Gifted Birthday Leave
✔Rewarding Compensation Package
Dare to be different
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | E-Way Business Inc., Unit 3, 11th floor, DPC Place Bldg., Chino Roces Ave., Makati City, Chino Roces Ave., Makati, Metro Manila, Philippines |
| Google Map | Google Map |
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