Philippines Jobs

Director of Operational Excellence, Training and Quality (BPO) Jobs at ISTA in Makati, Metro Manila

ISTA company logo
Published 7 months ago

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ISTA is currently accepting applications for the position of Director of Operational Excellence, Training and Quality (BPO) in the Makati area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

ISTA operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:ISTA
Position:Director of Operational Excellence, Training and Quality (BPO)
Region:Makati - Metro Manila, Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

We are seeking a highly skilled and experienced Director of Operational Excellence, Training and Quality to join our team. In this role, you will be responsible for driving operational efficiency, training initiatives, and maintaining high-quality standards for our BPO company.

Your main duties will include developing and implementing strategies to improve operational processes, managing a team of trainers, and ensuring adherence to quality control standards. You will collaborate with cross-functional teams to identify areas of improvement, conduct training needs assessments, and design customized training programs.

The ideal candidate will have a strong background in business process outsourcing (BPO) and possess excellent leadership and communication skills. You should have a proven track record of implementing operational excellence initiatives and improving training programs to enhance overall business performance.

Key qualifications for this role include a Bachelor’s degree in a relevant field, such as Business Administration or Industrial Engineering, and at least 8 years of experience in a similar position.

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Province Metro Manila
City Makati
Full Address ISTA Solutions, 5372 Osmeña Hwy, Makati, Kalakhang Maynila, Filipinas
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Company Information

ISTA

Located in the vibrant city of Philippines, ISTA is a premier company focused on delivering exceptional customer experience solutions. With a dedicated team of skilled professionals, ISTA provides innovative services and cutting-edge technologies to help businesses thrive in the ever-evolving market. By offering tailored solutions, ISTA helps companies build strong customer relationships, enhance brand loyalty, and drive growth. With an unwavering commitment to excellence, ISTA has earned a reputation as a trusted partner for businesses seeking to elevate their customer service game in the Philippines and beyond.