E-Billing Support Analyst Jobs at Baker McKenzie in Manila, Metro Manila

Baker McKenzie is currently seeking applicants for the position of E-Billing Support Analyst in the Manila area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Baker McKenzie operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

The E-Billing Support Analyst will provide support to billing and other teams engaged in e-billing activities.

Responsibilities:

• Monitor E-Billing Management Tool to identify, troubleshoot and resolve invoice rejections. Route invoice rejections via Service Now for resolution when required
• Escalate unresolved e-billing rejection issues to management for follow-up
• Update and maintain the E-billing Management Tool with the current status and resolution progress of invoice rejections
• Escalate deviations from standard processes to management to ensure resolution on a timely basis
• Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
• Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
• Communicate effectively with different audiences (including peers and center management, in-market business partners, and others) in a way that is sensitive to the audience
• Perform other duties as may be assigned

Skills and Experience:

• Bachelor’s degree preferred in business administration, commerce, finance, or related courses
• Strong prior experience in an e-billing role
• Sound understanding of commonly used Legal E-Billing Vendors
• Keen attention to detail and effective organizational skills
• Ability to prioritize and handle multiple tasks to meet deadlines
• Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
• Strong problem-solving and analytical skills
• Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
• Exercise required a degree of tact and diplomacy when dealing with others and in handling sensitive issues
• Flexibility to work a reasonable shifting schedule is required

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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