eCommerce Service Manager Jobs at GECO Asia in Muntinlupa, Metro Manila
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Company GECO Asia is offering job opportunities for the position of eCommerce Service Manager in the Muntinlupa area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
GECO Asia operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | GECO Asia |
| Position: | eCommerce Service Manager |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
eCommerce Service Manager will be responsible to interact with the business team, understand the SLAs and supervise the service team to support and maintain the infrastructures. He/she will be in charge of managing service level agreements and ensuring services meet the business need.
Areas of Responsibilities and Related Activities:
- Manage the Application Maintenance team of the System Integrator / Partner
- Plan Application Maintenance releases and hotfixes
- Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)
- Manage escalations on issues impacting productive applications
- Track Application Maintenance KPIs and System Integrator Service Levels
- Bug/Defect triage
Technical Skills:
- Ticketing Management System suite
- Atlassian Suite
- eCommerce processes knowledge
- eCommerce applications functional knowledge
- Software Development Lifecyle (Waterfall or Scrum)
- Web SDLC
- Previous experience in IT eCommerce team or System Integrator
- Previous experience with SAP Commerce Cloud (Hybris) HCL Commerce (WCS) eCommerce platforms
- Experience working with offshore teams
- Basic reporting and data/processes analysis skills
- Proficient in English
Apply now
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Job Application Information
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