Philippines Jobs

Escalation Manager Jobs at Infor in Manila, Metro Manila

Infor company logo
Published 2 months ago

Company Infor is offering job opportunities for the position of Escalation Manager in the Manila area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Infor operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:Infor
Position:Escalation Manager
Region:Manila - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.700 - PHP 45.000 per Month
Job Type:Full-time

Job Description

We are seeking a dynamic Escalation Manager to join our team. As an Escalation Manager, you will be responsible for overseeing and resolving customer issues that have been escalated to a higher level.

Your main duties include managing a team of customer service representatives, implementing escalation procedures, and ensuring timely resolution of customer complaints.

  • Minimum 2 years of experience in a customer-facing role
  • Strong problem-solving skills and ability to work under pressure
  • Excellent communication and leadership abilities

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Province Metro Manila
City Manila
Full Address Infor PSSC Inc., 5th Ave, Taguig, Metro Manila, Philippines
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Company Information

Infor

Infor, a leading global provider of industry-specific cloud software, has established a strong presence in the Philippines. With offices located in key cities, Infor offers innovative business solutions designed to streamline operations and drive growth for various sectors such as manufacturing, healthcare, retail, and more. Their comprehensive suite of software applications, including enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM), provide organizations with powerful tools to optimize their processes, make informed decisions, and ultimately excel in their respective industries. Infor Philippines is committed to delivering excellence and enabling digital transformation for businesses across the country.