Global HR Services Manager – Contingent Worker Operations (EMEA Shift) Jobs at WTW in Hybrid work Taguig, Metro Manila
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WTW is currently seeking applicants for the position of Global HR Services Manager - Contingent Worker Operations (EMEA Shift) in the Hybrid work Taguig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
WTW operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | WTW |
| Position: | Global HR Services Manager - Contingent Worker Operations (EMEA Shift) |
| Region: | Hybrid work Taguig - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
The Role
Performance Objectives:
Client:
- Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics. GHRS serving as the primary point of contact for the contingent worker process.
- Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
- Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
- Identify processes which can be improved and drive change along with detailed plan
- Conduct regular performance review and feedback loops with key stakeholders
People:
- Oversee adherence to defined processes in GHRS.
- Lead process efficiency, monitoring of workload and the implementation of the improvement projects.
- Identify the potential for better team efficiencies and agree with the leader on their implementation.
- Ensuring team is cross skilled for all processes managed.
- Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work
- environment.
- Timely recognition to high performers within the team & keeping the motivation levels to grow and learn
Financial and Key Performance Indicators:
- Support optimization of HR operational costs by streamlining processes and leveraging technology solutions
- Ensure seamless integration of new vendors into the Managed Service Provider framework.
- Provide enhanced oversight to ensure meticulous adherence to all processes, thereby upholding stringent compliance standards such as SOX and IR35
Operational Excellence and Innovation:
- Lead or support a technology or process improvement/adoption initiative in country/region/global which translated into processing time savings, increased quality and/or high customer satisfaction
The Requirements:
- Strong experience in an HR Shared Services Centre specifically on Contingent Worker Operations or Contractor Management is preferred
- 3-6 years people management experience is required
- Bachelor’s degree
- Strong leadership skills
- Strong written and verbal communication skills
- Ability to plan and prioritize workload
- Ability to use own initiative but work under instruction as required
- Ability to work as part of a team and alone with a ‘can do’ attitude
- Maintain good working relationships with colleagues across the organization.
- Ability to provide a high standards of customer care
- Methodical and organized approach
- Quick Learner and self-motivated
- Flexible and Adaptable to Changes
- Working knowledge of Excel and Word will be preferred
- Willing to be assigned on EMEA shift
Open to hybrid work setup
WTW is an Equal Opportunity Employer
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Hybrid work Taguig |
| Google Map | Google Map |
Job Application Information
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