Healthcare Associate II (Voice) Jobs at UST in Taguig, Metro Manila
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UST is currently accepting applications for the position of Healthcare Associate II (Voice) in the Taguig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
UST operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | UST |
| Position: | Healthcare Associate II (Voice) |
| Job Location Type: | Hybrid |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
- The Customer Service Associate will provide exceptional customer service to UST customers via inbound Call Center Operations
- Receive and respond to inbound phone calls for customer assistance
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as a liaison between the claims department and providers
- Research customer claims in the primary payer systems
- Ensure the highest level of customer service on every call
- Perform other duties as assigned or necessary
- Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts
Required Skills/Abilities:
- High school degree required; college level preferred
- At least 2 years of total contact center experience with at least 1 year of any healthcare experience
- Knowledge of physician practice and hospital coding, billing and medical terminology, CPT, HCPCS, ICD-9 and ICD-10 an advantage
- Excellent verbal and written communication skills
- Good attention to detail and problem-solving skills
- Proficiency with MS Office applications, especially Word and Excel
- Amenable to training onsite and hybrid work setup
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | UST, 6/F Building B One Campus Place McKinley Hills, 8 Park Avenue, Taguig, Kalakhang Maynila, Filipinas |
| Google Map | Google Map |
Job Application Information
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