Philippines Jobs

HelpDesk Operations Lead Jobs at CGI in Pasig, Metro Manila

CGI company logo
Published 4 months ago

CGI is currently seeking applicants for the position of HelpDesk Operations Lead in the Pasig area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

CGI operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:CGI
Position:HelpDesk Operations Lead
Region:Metro Manila, Pasig - Metro Manila
Education:Confidential
Salary:PHP 14.000 - PHP 45.000 per Month
Job Type:Full-time

Job Description

We are looking for a highly motivated and experienced HelpDesk Operations Lead to manage our support operations. In this pivotal role, you will lead a team of helpdesk technicians, ensuring that technical issues are resolved promptly and effectively.

Your key responsibilities will include developing and refining support processes, training team members, and improving service delivery to exceed client expectations. A strong foundation in IT support combined with proven leadership skills is essential for success in this position.

The ideal candidate will demonstrate exceptional communication skills, a customer-centric approach, and a proactive mindset for problem-solving. Join us in our mission to provide outstanding service to our clients!

Benefit

  • Recognition and performance awards
  • Skill development
  • Work-life balance
  • Professional networking opportunities
  • Access to the latest technology
  • Collaborative work environment
  • Professional training
  • Opportunities for promotion
  • Valuable work experience
  • Opportunities to contribute to business growth

Application Requirements

  • Experience in the Related Field (Preferred)
  • Able to Work in a Team
  • No Criminal Record
  • Minimum Age of 18 Years
  • Good Communication Skills
  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Able to Work Under Pressure
  • Willing to Be Placed in the Designated Work Location

Company address

Province Metro Manila
City Pasig
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Job Application Information

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Company Information

CGI

CGI is a global IT and business consulting services firm with a presence in the Philippines. Established in the country, CGI offers a wide range of services including IT outsourcing, business process outsourcing, and consulting. With a focus on innovation and technology, CGI’s Philippines branch serves clients across various industries, providing tailored solutions to meet their unique needs. The company is known for its commitment to excellence and delivering high-quality services to help organizations succeed in the digital age.