Incident Management Analyst Jobs at TELUS International in Pasig, Metro Manila
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TELUS International is currently seeking applicants for the position of Incident Management Analyst in the Pasig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
TELUS International operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | TELUS International |
| Position: | Incident Management Analyst |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Knowledge, Skills and Abilities (KSA)
- Intermediate knowledge and understanding of:
- Wireless Telecommunications (HSPA, LTE, 5GNR, IP)
- Wireline Telecommunications (GTD5, DMS, 5eSS, CS20 and STP services)
- IP related technologies (Transport network, Backbone routers, Core technologies)
- Incident Management
- Change Management
- Collaboration tools and trouble ticketing systems (LYNX, NuRemedy, Complete G Suite)
- Intermediate/strong technical and analytical skills.
- Requires judgment in making and owning technical decisions.
- Demonstrates excellent verbal and written communication skills (English and/or French) and effective presentation, process understanding, and gap analysis; Systematic troubleshooting methodology, time management, prioritization.
- Intermediate ability to collaborate with a variety of diverse groups and teams (internal and/or external) to effectively resolve major network outages, degradations, or threats.
- Ability to work shift work on a 24x7x365 12.5 hour shift rotation.
- Ability to prioritize multiple tasks, details, and activities in a time-sensitive and high-pressure environment.
- Requires judgment in making and owning process decisions while being sensitive to organizational needs. Proven ability to effectively influence a multifaceted workforce during situations with senior leader visibility.
- Education required Engineering or Computer Science university degree – mandatory Project Management Certification (PMP).
- Agile scrum methodology – nice to have CCNA or CCNP – nice to have
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | TELUS International Philippines - Discovery Centre, 31/F Discovery Centre, ADB Avenue, Ortigas Center, Pasig, 1605 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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