Philippines Jobs

IT Genesys Specialist Jobs at Home Credit in Taguig, Metro Manila

Home Credit company logo
Published 7 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

Home Credit is currently accepting applications for the position of IT Genesys Specialist in the Taguig area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Home Credit operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Home Credit
Position:IT Genesys Specialist
Region:Metro Manila, Taguig - Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

What you will do:
  • Genesys applications and systems support/administration in a multi-cultured environment
  • Resolution of Genesys production platform incidents
  • Day-to-day cooperation with various internal departments (development, analysts, testers, other infrastructure teams)
  • Handle service requests and incident tickets
  • Assist Genesys engineer in configuration and development
  • Assist Genesys engineer in handling service requests and incidents

What you should have:

Need to Have Areas

Industry Experience:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering (Computer/Telecommunications) or related
  • Minimum 1-3 years’ experience

Technical Skills:

  • Knowledge and experience with Genesys contact center solution
  • Working experience in call recording solutions
  • Knowledge in VoIP and SIP protocols

Nice to Have Areas Knowledge in:

  • Genesys eServices/Omnichannel
  • Genesys Infomart (GIM) and SQL
  • Genesys Knowledge Manager and Composer
  • Linux and Networking skills
  • Advance Troubleshooting skills
  • ITIL

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Taguig
Full Address Home Credit Philippines - Corporate Office, 15th floor, ORE Central, 31st street, corner 9th Ave, Taguig, Metro Manila, Philippines
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Company Information

Home Credit

Home Credit Philippines is a leading consumer finance provider that offers installment loans, cash loans, and retail financing solutions to individuals across the Philippines. With a customer-centric approach, Home Credit aims to make financial services more accessible and convenient to Filipinos, including those without a credit history. Utilizing innovative technology and data analytics, Home Credit provides fast and easy loan approvals, enabling customers to purchase their desired products and improve their quality of life. With a strong presence and commitment to responsible lending, Home Credit Philippines has become a trusted partner for millions of Filipinos seeking reliable financing solutions.