IT Helpdesk Officer Jobs at Shore360 in Angeles, Pampanga
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Shore360 is currently accepting applications for the position of IT Helpdesk Officer in the Angeles area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Shore360 operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Shore360 |
| Position: | IT Helpdesk Officer |
| Region: | Angeles - Pampanga, Pampanga |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
Roles and Responsibilities:
- User support from both email/ticketing system and telephone support
- Ticket management and triage (allocating tickets to support team members depending on relevance or problem and classification of priority)
- Level 1-2 support services for Windows OS/desktop/laptop/IOS clients and other IT systems
- User onboarding, change requests, and offboarding support
- Manage system access including logins and passwords for users
- Maintain accurate records across IT systems (Active Directory, HR, Asset Management)
- Manage Microsoft Product Licenses
Required Experience:
- At least 3 years experience in a similar role
- Knowledge of provisioning users in Microsoft’s Active Directory/Exchange/Office 365
- Experience with ticketing systems
- Excellent phone manner
Minimum Qualifications:
- Excellent problem-solving skills
- Excellent communication and time management skills
- A strong service ethic
- Ability to work as part of a small team
- Excellent written and verbal communication skills
A Successful Candidate Must Have:
- Experience in a similar IT support role
- Willingness to work in Pampanga
- Ability to speak both English and Tagalog
- High standard of English as this role will involve taking phone calls from Australia
ShoreXtra Perks:
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Angeles City, Pampanga (Required)
Ability to Relocate:
- Angeles City, Pampanga: Relocate before starting work (Required)
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Pampanga |
| City | Angeles |
| Full Address | Shore360, Inc, Unit 2F-1A, 2, 3, 4 Philexcel Business Center 6, Philexcel Business Park M.A Roxas Highway, Zone, Clark Freeport, Clark, 2023 Pampanga, Philippines |
| Google Map | Google Map |
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