IT Helpdesk Jobs at Strategic Networks, Inc. in Calamba City, Laguna
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Strategic Networks, Inc. is currently seeking applicants for the position of IT Helpdesk in the Calamba City area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Strategic Networks, Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Strategic Networks, Inc. |
| Position: | IT Helpdesk |
| Region: | Calamba City - Laguna, Laguna |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift.
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting.
- Ensure escalation situations are managed and corrected quickly and professionally.
- Drive customer satisfaction through service excellence.
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers.
- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Laguna |
| City | Calamba City |
| Full Address | Strategic Synergy Inc., Unit #301,3rd floor, Pink Walters Building, Quezon Blvd, Talomo, Dabaw, 8000 Lalawigan ng Davao del Sur, Philippines |
| Google Map | Google Map |
Job Application Information
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