IT Helpdesk Jobs at Strategic Networks, Inc. in Muntinlupa, Metro Manila
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Company Strategic Networks, Inc. is offering job opportunities for the position of IT Helpdesk in the Muntinlupa area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Strategic Networks, Inc. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Strategic Networks, Inc. |
| Position: | IT Helpdesk |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hours or flexible shifts.
- Determines requirements and/or root cause of technical issues by working with end-users.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching, and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating, and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting.
- Ensure escalation situations are managed and corrected quickly and professionally.
- Drive customer satisfaction through service excellence.
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new, and updates).
- Prepare needed daily, weekly, and monthly reports.
- Handles a team or group of engineers.
- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
Job Types: Full-time, Part-time, Temporary
Salary: Php15,00.00 per month
Benefits:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Job Application Information
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