IT Helpdesk Jobs at Strategic Networks, Inc. in Taguig, Metro Manila
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Strategic Networks, Inc. is currently accepting applications for the position of IT Helpdesk in the Taguig area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Strategic Networks, Inc. operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Strategic Networks, Inc. |
| Position: | IT Helpdesk |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Stratworks, Inc., 14F Capital House, 9th Ave, cor 34th St, Taguig, 1630 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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