IT Helpdesk Support (L2) Jobs at The Remote Group (TRG) in Angeles, Pampanga
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The Remote Group (TRG) is currently accepting applications for the position of IT Helpdesk Support (L2) in the Angeles area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The Remote Group (TRG) operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | The Remote Group (TRG) |
| Position: | IT Helpdesk Support (L2) |
| Region: | Angeles - Pampanga, Pampanga |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Position: IT Helpdesk Support (L2)
Company: The Remote Group (TRG)
Work Setup: On-site (Clark, Pampanga)
Shift Schedule: Night Shift
Responsibilities:
- Develop and implement efficient processes and procedures to streamline helpdesk operations, ensuring timely resolution of client issues.
- Act as the escalation point for complex technical issues, providing expert guidance and support to the helpdesk team.
- Stay updated with emerging technologies, industry trends, and best practices to recommend and implement innovative solutions that align with our business goals.
- Collaborate with the leadership team to develop and execute strategies for scaling the company’s client base.
- Maintain a comprehensive understanding of our client’s IT infrastructure, systems, and applications to deliver tailored and effective solutions.
- Develop and manage vendor relationships to ensure the availability of necessary resources and support for our clients.
- Monitor and analyze helpdesk metrics, generate reports, and present insights and recommendations to the management team.
Qualifications:
- Proven experience in IT Helpdesk, preferably in a Managed IT Service Provider or similar environment.
- Strong technical knowledge across a broad range of IT systems, applications, and infrastructure.
- Experience in developing and implementing processes, procedures, and standards for helpdesk operations.
- Excellent problem-solving and decision-making skills, with the ability to analyze complex issues and provide effective solutions.
- Outstanding communication and interpersonal skills, with the ability to effectively collaborate with team members, clients, and vendors.
- A passion for staying updated with the latest industry trends and technologies.
- RMM – SyncroMSP, Firewall – Sophos, OS – Windows / Window Server, Productivity Suite – MS 365, EDR – Sophos, Backup – Acronis, Documentation Platform – Hudu
Job Type: Full-time
Benefits:
- Company events
- Free parking
- Health insurance
- On-site parking
- Staff meals provided
- Transportation service provided
Schedule:
- Evening shift
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Pampanga |
| City | Angeles |
| Full Address | The Remote Group, Pavilion 03, Clark Center, Berthaphil III Jose Abad Santos Avenue, Zone, Clark Freeport, Mabalacat, 2023 Pampanga, Philippines |
| Google Map | Google Map |
Job Application Information
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