IT Service Delivery Specialist Jobs at Trends Group, Inc. in Hybrid work Makati, Metro Manila
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Trends Group, Inc. is currently accepting applications for the position of IT Service Delivery Specialist in the Hybrid work Makati area. We are actively seeking qualified candidates for this Contract opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Trends Group, Inc. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Trends Group, Inc. |
| Position: | IT Service Delivery Specialist |
| Region: | Hybrid work Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Contract |
Job Description
I. DUTIES AND RESPONSIBILITIES
- Involved in the creation Service Level Agreements
- Facilitates periodic evaluation and negotiation of SLA’s.
- Translates customer requirements into working instructions for Service Delivery.
- Mitigating and solving escalations with urgency and determination
- Provide regular update to customers for on-going activities such as Incident/Problem resolution, service request, activities related to Change Request, etc.
- Provide detailed reports related to service delivery performance
- Building and maintaining client relationships.
- Ensuring that quality services are delivered with regard to the agreed SLA.
- Manages delivery and lifecycle of services for business strategy development
- Identify and analyze issues based on feedbacks provided by customers and be able to formulate plans in eliminating bottlenecks
II. QUALIFICATIONS
A. Minimum Education
- Graduate of any four- or five-year collegiate course preferably in the field of Information and Communication Technology
B. Minimum Experience/Training
- At least 2 years of experience of being technical support engineer is preferred
- At least 2 years customer facing service delivery management or project management experience is preferred
- Fresh grads are welcome to apply
- Work related experience performing ICT Project Management and/or Service Management is preferred
- Preferably ITIL certified
C. Competency
- Basic ICT Knowledge covering network and information security an advantage
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Hybrid work Makati |
| Google Map | Google Map |
Job Application Information
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