IT Service Desk Dispatcher Jobs at CloudConsole Inc in Makati, Metro Manila
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CloudConsole Inc is currently seeking applicants for the position of IT Service Desk Dispatcher in the Makati area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
CloudConsole Inc operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | CloudConsole Inc |
| Position: | IT Service Desk Dispatcher |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
As an IT Service Desk Dispatcher, you will play a crucial role in ensuring IT incidents and service requests are promptly addressed and resolved. You will be responsible for triaging incoming tickets, dispatching them to the appropriate IT teams, and ensuring timely communication with end-users regarding their inquiries.
You will work closely with IT technicians, ensuring they have the necessary information and resources to address and resolve issues. Your excellent organizational and communication skills will be vital in coordinating and prioritizing tasks based on urgency and impact.
Key Responsibilities:
- Triage and assign incoming IT tickets to the appropriate IT teams.
- Coordinate and communicate with end-users to gather necessary details for issue resolution.
- Ensure prompt and accurate logging of ticket progress and updates.
- Monitor ticket queues and address urgent issues promptly.
- Escalate tickets to appropriate teams as required.
Skills and Qualifications:
- Prior experience in a similar IT service desk or dispatcher role.
- Excellent organizational and multitasking abilities.
- Strong communication and customer service skills.
- Technical knowledge and understanding of IT processes.
- Familiarity with ticketing systems and ITSM tools.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | CloudConsole, 2nd Floor ZETA II Building #25D, 191, 1229 Salcedo, Legazpi Village, Makati, 1229 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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