IT Service Desk Manager Jobs at SupportNinja in Clark Freeport Zone, Central Luzon
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SupportNinja is thrilled to announce job openings for the position of IT Service Desk Manager in the Clark Freeport Zone area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At SupportNinja, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with SupportNinja.
Job Information
| Company: | SupportNinja |
| Position: | IT Service Desk Manager |
| Job Location Type: | Hybrid |
| Region: | Central Luzon, Clark Freeport Zone - Central Luzon |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
The IT Service Desk Manager is responsible for overseeing the day-to-day operations of the IT service desk team. They provide technical support and guidance to customers, ensuring that all inquiries and issues are addressed effectively and in a timely manner. The manager is also responsible for developing and implementing service desk processes and procedures, as well as monitoring and analyzing service desk performance metrics.
Key responsibilities include:
- Managing a team of service desk professionals and providing coaching and guidance as needed.
- Responding to customer inquiries and resolving technical issues in a timely manner.
- Developing and implementing service desk processes and procedures to improve efficiency and customer satisfaction.
- Monitoring service desk performance metrics and making recommendations for improvements.
- Coordinating with other IT teams to ensure seamless service delivery and continuous improvement.
If you have a strong technical background and excellent problem-solving skills, along with proven leadership abilities, we would love to hear from you. Please send your CV and cover letter to [email protected] by [deadline for applications].
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Central Luzon |
| City | Clark Freeport Zone |
| Full Address | SupportNinja (Hideout), Northwalk, Clark, Pampanga, 2009, Philippines |
| Google Map | Google Map |
Job Application Information
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