IT Service Desk Jobs at Phil-Data Business Systems, Inc. in General Trias, Cavite
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Company Phil-Data Business Systems, Inc. is offering job opportunities for the position of IT Service Desk in the General Trias area. The job type available is Contract.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Phil-Data Business Systems, Inc. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Phil-Data Business Systems, Inc. |
| Position: | IT Service Desk |
| Region: | Cavite, General Trias - Cavite |
| Education: | Confidential |
| Job Type: | Contract |
Job Description
- First point of contact for customers seeking technical assistance over the ticketing system, phone, or email/chat.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by the customers.
- Walk the customer through the problem-solving process.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Attend trainings required to improve customer service.
- Help analyze pareto of issues, root cause, and propose improvements.
- Attend once a week meeting with the GHD Manager.
QUALIFICATIONS:
- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- Knowledge in Desktop/Laptop installation, configuration, and troubleshooting concerning OS, anti-virus programs, internet browser, emails, printer repair.
- Knowledge in Ticketing Tool, Familiarity in Service Requests, and Incident Management.
- Experience in handling tickets in a manufacturing firm particular in software.
- Excellent communication and interpersonal skills.
- Must be willing to work under a shifting schedule.
- Must be willing to work in General Trias, Cavite.
Job Type: Fixed term
Contract length: 12 months
Schedule:
- Shift system.
Application Question(s):
- Are you willing to work under a shifting schedule?
Experience:
- Helpdesk support: 1 year (Required).
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Cavite |
| City | General Trias |
| Google Map | Google Map |
Job Application Information
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