IT Service Desk Shift Lead Jobs at Emapta in Pasig, Metro Manila
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Emapta is thrilled to announce job openings for the position of IT Service Desk Shift Lead in the Pasig area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Emapta, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Emapta.
Job Information
| Company: | Emapta |
| Position: | IT Service Desk Shift Lead |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are seeking a highly skilled and motivated individual to join our team as an IT Service Desk Shift Lead. In this position, you will be responsible for providing technical support and guidance to our clients, overseeing the day-to-day operations of the service desk, and managing a team of support technicians.
Key responsibilities:
- Lead a team of IT support technicians, providing guidance and support.
- Ensure timely resolution of technical issues raised by clients, maintaining a high level of customer satisfaction.
- Manage the service desk operations, including ticket allocation, escalation, and reporting.
- Develop and implement best practices for IT service delivery and incident management.
- Collaborate with other teams to identify and implement process improvements.
Requirements:
- Minimum 3 years of experience in IT support, with proven leadership skills.
- Strong knowledge of IT service management frameworks, such as ITIL.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks and projects simultaneously.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | Emapta - JMT, Ortigas, Upper Ground Floor, JMT Corporate Condominium, ADB Ave, Pasig, 1605 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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