IT Servicedesk Ehub Support Jobs at Systemantech in Taguig, Metro Manila
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Systemantech is currently accepting applications for the position of IT Servicedesk Ehub Support in the Taguig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Systemantech operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Systemantech |
| Position: | IT Servicedesk Ehub Support |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
- Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.
- Logged all request received on ME SDP Ticketing System and continuously monitor status.
- Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
- Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
- Monitor and update the status accordingly as deemed necessary.
- Receives and handles requests for service, following agreed procedures.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloguing them by symptom and resolution
- Acts under guidance to record and track reliability data for your services
- Systematically interprets user problems and identifies solutions and possible side effects.
- Uses experience to address user problems and interrogates database for potential solutions.
- Escalates complex or unresolved incidents.
- Records and tracks issues from outset to conclusion.
- During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
- Responds to common requests for service by providing information to enable fulfilment.
- Promptly allocates unresolved calls as appropriate
- Maintains records, informs users about the process and advises relevant persons of actions taken.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Taguig |
| Google Map | Google Map |
Job Application Information
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