IT Support Jobs at The Remote Group (TRG) in Mabalacat, Pampanga
The Remote Group (TRG) is currently accepting applications for the position of IT Support in the Mabalacat area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The Remote Group (TRG) operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | The Remote Group (TRG) |
| Position: | IT Support |
| Region: | Mabalacat - Pampanga, Pampanga |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Develop and implement efficient processes and procedures to streamline helpdesk operations, ensuring timely resolution of client issues.
- Act as the escalation point for complex technical issues, providing expert guidance and support to the helpdesk team.
- Stay updated with emerging technologies, industry trends, and best practices to recommend and implement innovative solutions that align with our business goals.
- Resolve firewall configuration and NAT traversal issues.
- Collaborate with the leadership team to develop and execute strategies for scaling the company’s client base.
- Maintain a comprehensive understanding of our clients’ IT infrastructure, systems, and applications to deliver tailored and effective solutions.
- Develop and manage vendor relationships to ensure the availability of necessary resources and support for our clients.
- Monitor and analyze helpdesk metrics, generate reports, and present insights and recommendations to the management team.
Requirements
- Proven experience in IT Helpdesk, preferably in a Managed IT Service Provider or similar environment.
- Strong technical knowledge across a broad range of IT systems, applications, and infrastructure.
- Experience in developing and implementing processes, procedures, and standards for helpdesk operations.
- Outstanding communication and interpersonal skills, with the ability to effectively collaborate with team members, clients, and vendors.
- Strong leadership abilities and the capacity to motivate and mentor a team.
- A passion for staying updated with the latest industry trends and technologies.
Job Type: Full-time
Schedule:
- 8-hour shift
Supplemental pay types:
- 13th-month salary
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Pampanga |
| City | Mabalacat |
| Full Address | The Remote Group, Pavilion 03, Clark Center, Berthaphil III Jose Abad Santos Avenue, Zone, Clark Freeport, Mabalacat, 2023 Pampanga, Philippines |
| Google Map | Google Map |
Job Application Information
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