Philippines Jobs

Japanese Bilingual Resource Jobs at TELUS International in Makati, Metro Manila

TELUS International company logo
Published 11 months ago

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TELUS International is thrilled to announce job openings for the position of Japanese Bilingual Resource in the Makati area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At TELUS International, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with TELUS International.

Job Information

Company:TELUS International
Position:Japanese Bilingual Resource
Region:Makati - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.100 - PHP 43.000 per Month
Job Type:Full-time

Job Description

Job Description

  • Provide assistance to customers and solve their cases

  • Analyze customer issues and provide solutions according to the account procedures and guidelines

  • Provide customer care when necessary

  • Keep updated knowledge of account’s policies and products

  • Maintain adequate proficiency in products and platforms supported

  • Read and ensure understanding of new or actualized policies, procedures and products

  • Communicate with the supervisor, team members and other teams regarding problems, solutions and trends

  • Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited)

Required Skills + Qualities (Technical)

  • Candidate must possess at least a Vocational Diploma in any field

  • Must be fluent in both written and verbal CEFR Rating of B2 level in Japanese & English

  • At least 6 months of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Japanese and English)

  • Candidate must be adaptive to changing work schedule

  • Must be willing to be assigned in Makati

  • Foreign candidates holding Philippine residency permits or foreign tourist visas preferred

Benefit

  • Overtime bonus
  • Gaining experience
  • Comfortable work environment

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Makati
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Job Application Information

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Company Information

TELUS International

TELUS International is a renowned global customer experience and business process outsourcing (BPO) company with a strong presence in the Philippines. With over 16,00 employees, the company is dedicated to delivering exceptional customer service and support across various industries. TELUS International Philippines offers a wide range of services, including technical support, sales, customer care, and digital services. They prioritize employee well-being and continuously invest in training and development programs, resulting in a highly skilled workforce. TELUS International’s commitment to client satisfaction and creating meaningful connections sets them apart in the BPO industry.