Junior Customer Care Specialist Jobs at iManila in Pasig, Metro Manila
iManila is currently accepting applications for the position of Junior Customer Care Specialist in the Pasig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
iManila operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | iManila |
| Position: | Junior Customer Care Specialist |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
iManila is always on the lookout for new talent. Please send your resume and cover letter to [email protected]. Please include the position in the subject line of your email. Our HR Team will get in touch with you directly if you are shortlisted for an interview. Thank you and good luck
Minimum Qualifications:
- Candidate must possess at least a Vocational/Diploma/Short Course Certificate, Bachelor’s Degree in Computer Science/Information Technology/Engineering (Computer) or equivalent
- Knowledge in troubleshooting computer hardware and software
- With excellent English communication and client servicing skills.
- Willing to learn new skills and flexible enough to adapt to a dynamic working environment
- Apply job knowledge to provide accurate and up-to-date information
- Previous technical support experience is a plus
Job Description:
- Will be responsible in providing distinctive customer support experience to established clients.
- Acknowledge, evaluate and appropriately handle incoming calls, email or chat from clients.
- Provide technical support such as password resets, email configuration, and other hosting related support inquiries.
- Support established business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes.
- Provide prompt and accurate feedback to customers.
- Will coordinate with assigned Sr. Specialist for proper escalation.
- Monitoring of:
- Service uptime
- Server load
- Spam monitoring
- Account management for:
- Service renewals of hosting services.
- Documentation and endorsement of after project concerns.
- Proactively identifying technology or process problems working with problem management to resolve.
- Familiarization of products and services.
- May perform other duties as necessary or assigned.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | iManila, Hanston Building, 3F, F. Ortigas Jr. Rd, Ortigas Center, Pasig, 1605 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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