L1 Service Desk Analyst Jobs at HCL Technologies in Taguig, Metro Manila
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HCL Technologies is thrilled to announce job openings for the position of L1 Service Desk Analyst in the Taguig area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At HCL Technologies, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with HCL Technologies.
Job Information
| Company: | HCL Technologies |
| Position: | L1 Service Desk Analyst |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Qualifications:
- 1 year and 5 months of working experience in BPO or Service Desk
- Must be amenable to work in shifting schedules.
- Immediate Joiners are preferred.
- Must be okay going on site.
Job Description:
- Open, log, prioritize, assign, close tickets logged in the IT Service Desk
- Query the User for all relevant information concerning the call made or issue reported by the user.
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Re-route misdirected Calls.
- Escalate tickets not resolvable by SD, in accordance with client’s escalation procedures.
- Provide status updates on Tickets to users.
- Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Able to make sound decisions and work with minimal supervision.
- Excellent interpersonal skills to foster cooperation among users, support teams and peers.
What’s in it for you?
- HMO on Day 1 (with 3 dependents)
- Annual Leaves
- Sick Leaves – convertible to cash
- Life insurance
- Laptop is provided.
Note: Expect our phone call Mondays to Fridays from 1pm to 8pm for phone interview.
Job Type: Full-time
Salary: Php30,00.00 – Php35,00.00 per month
Schedule:
- 8 hour shift
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | HCL Technologies Philippines, Inc., McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Philippines |
| Google Map | Google Map |
Job Application Information
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