L3 Helpdesk Escalations Technician | HLX Jobs at Yempo Solutions in Manila, Metro Manila
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Yempo Solutions is thrilled to announce job openings for the position of L3 Helpdesk Escalations Technician | HLX in the Manila area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Yempo Solutions, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Yempo Solutions.
Job Information
| Company: | Yempo Solutions |
| Position: | L3 Helpdesk Escalations Technician | HLX |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
Are you a problem-solving enthusiast with a passion for technology? HLX is currently seeking a dedicated L3 Helpdesk Escalations Technician to join our dynamic team. As an L3 Helpdesk Escalations Technician, you will be responsible for providing advanced technical support and resolving complex issues escalated from L1 and L2 support teams.
Your main responsibilities will include troubleshooting software and hardware issues, managing escalations, and collaborating with cross-functional teams to identify and implement effective solutions. Additionally, you will document customer interactions and contribute to the knowledge base for future reference.
Requirements:
- Strong technical knowledge of operating systems, networks, and hardware
- Proven experience in maintaining and troubleshooting complex IT environments
- Excellent problem-solving skills and the ability to work under pressure
- Exceptional communication and customer service skills
- Ability to analyze and prioritize tasks effectively
If you have a strong commitment to customer satisfaction, a keen eye for detail, and the ability to learn quickly, we invite you to apply for the position.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | 108, YEMPO, Pioneer House, 1229 Paseo de Roxas, Legazpi Village, Makati, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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