Manager (SERVICE DESK) Jobs at HCL Technologies in Taguig, Metro Manila
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HCL Technologies is currently accepting applications for the position of Manager (SERVICE DESK) in the Taguig area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
HCL Technologies operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | HCL Technologies |
| Position: | Manager (SERVICE DESK) |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a motivated and experienced Manager for our Service Desk department. As the Manager, you will be responsible for overseeing the day-to-day operations of our Service Desk team, ensuring high-quality customer service and resolution of technical issues.
Key responsibilities:
- Manage and delegate tasks to the Service Desk team members, ensuring a smooth workflow and efficient ticket resolution
- Monitor service levels and ensure that customer inquiries and technical issues are addressed promptly and effectively
- Develop and implement strategies to improve overall customer satisfaction and service delivery
- Lead and coach the team, providing guidance and support to enhance their technical skills and professionalism
- Collaborate with other departments to identify and address recurring technical issues and customer pain points
We are looking for a candidate with strong leadership skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service. The ideal candidate should have previous experience managing a Service Desk team and a deep understanding of IT service management principles.
If you are ready to take on this challenging role and contribute to our organization, we invite you to submit your CV and cover letter to [email address] before [deadline].
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | HCL Technologies Philippines, Inc., McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Philippines |
| Google Map | Google Map |
Job Application Information
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