Manager, Total Rewards Administration Jobs at Johnson & Johnson in Manila, Metro Manila

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The role of Manager, Total Rewards Administration, is responsible for the day-to-day management of the activities of the Total Rewards Administration team within the GSTR delivery model across all regions. This role is responsible for people, operations, and project management, interacting with global and regional teams, ensuring that all service level agreements and operational metrics are met, with a strong focus on standardization, efficiency, and effectiveness of TR operations, as well as a positive customer experience.

People Management

• Lead team engagement and adherence to a global culture identity for GSHR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.
• Lead and empower team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, supervise and provide constructive feedback for performance improvement.
• Develop a strong pipeline of global, diverse talent and enable a Credo-based & high-performance culture within team.
• Provide leadership, direction, mentorship and feedback to the team members.

Operations Management

• Lead the day-to-day activities for Total Rewards Administration, maintaining accurate staffing levels and team member training required for achieving target performance standards and service level agreements.
• Implement operational reviews and management systems, including quality audits, to ensure compliance to standards and achievement of SLAs, performance, and customer satisfaction targets.
• Ensure that customers and business partners are kept up to date with appropriate, timely, and relevant communication of trends, issues, and services.
• Proactively plan for project, system, and interpersonal contingencies to maintain business continuity.
• Work and collaborate across and in conjunction with GSTR, CSTR, and partner GS functions to deliver a seamless and positive employee experience (including CSAT survey results improvements), ensuring tight integration and collaborative ways of working as part of the wider HR operating model.
• Serve as a contact and escalation point for Total Rewards issues where appropriate.
• Proactively gain feedback from business and partner functions; provide feedback to other HR teams about challenges and opportunities.
• Ensure adherence to HR policies and legal/compliance requirements, carrying out sensitivity and confidentiality with employee personal data.
• Continuously work with GEO and other service delivery teams in the standardization of Total Rewards processes.

Project Management

• Implement continuous improvement opportunities on user experience, effectiveness, and efficiency in area of responsibility.
• Drive intelligent automation within team and wider GSTR.
• Participate in Global/Regional HR and Total Rewards projects and drive the execution of these projects within the TR Admin scope of responsibility.

Qualifications

• Required Minimum Education: Bachelor’s Degree or equivalent experience
• 8-10 years progressive HR experience (preferably in HR shared services), with minimum 3 years in a management role
• Strong people leader, people developer and positive atmosphere builder; experience in leadership and career counseling
• Able to operate as a global leader with understanding and appreciation of regional and country differences
• Demonstrates ability to establish strong credibility and influence key partners.
• Demonstrates customer orientation and customer service skills
• Consistent track record of leading and/or collaborating with multifunctional services teams or HR teams
• Operational excellence experience, including management of SLA’s and development of Key Performance Indicators.
• Ability to problem solve service delivery issues and handle customers and business partners.
• Experience interacting and/or managing third-party service providers and working with structured service delivery methodologies (governance, issue management, relationship management)
• Excellent written and verbal communication abilities; formal presentation and facilitation skills
• Ability to keep abreast, advocate, and apply technological innovations into operations
• Knowledge of common office efficiency software, customer service software applications and HRIS
• Great work ethic – reliable in meeting deadlines and delivering results, open to feedback, and can be trusted with confidential information