Member Support Leader – Health and Benefits Jobs at WTW in Manila, Metro Manila
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Welcome to our job portal, where WTW is offering exciting employment opportunities for the position of Member Support Leader - Health and Benefits in the Manila area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with WTW, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with WTW. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | WTW |
| Position: | Member Support Leader - Health and Benefits |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
Our company is currently seeking a highly motivated and experienced Member Support Leader to join our Health and Benefits team. In this position, you will be responsible for leading a team of support representatives and ensuring the delivery of exceptional service to our valued members.
Key responsibilities include:
- Managing and coaching a team of support representatives, providing guidance and support in daily operations
- Developing and implementing training programs to enhance team members’ skills and knowledge
- Handling escalated member inquiries and providing solutions to ensure customer satisfaction
- Monitoring and analyzing team performance metrics, taking necessary actions to improve efficiency and quality
- Collaborating with cross-functional teams to drive process improvements and enhance customer experience
Requirements:
- Minimum of 3 years of experience in member support or customer service leadership role
- Strong knowledge of health and benefits products and services
- Excellent communication and interpersonal skills
- Proven ability to lead and motivate a team
- Analytical mindset with problem-solving abilities
- Proficient in using CRM systems and other customer support tools
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | 7th corner, Willis Towers Watson, W City Center, 30th St, Taguig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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