Non-Voice and Voice Agent Jobs at Orbit Join now in Marikina, Metro Manila

Orbit Join now is thrilled to announce job openings for the position of Non-Voice and Voice Agent in the Marikina area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Orbit Join now, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Orbit Join now.

Job Information

Job Description

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.

Responsibilities:

• Identify and assess customers’ needs, inquiries, or concerns and provide accurate and appropriate solutions or information.
• Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.
• Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.
• Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.
• Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
• Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:

• Amenable to working onsite (office-based)
• Filipino Citizen, or hold relevant residence status
• 18 years old and above
• High school diploma or equivalent; further education or relevant certifications will be a plus.
• Excellent verbal and written communication skills. Preferred language: English.
• Strong active listening skills, patience, and empathy when dealing with customers.

Job Types: Full-time, Fresh graduate

Salary: Php18,00.00 – Php30,00.00 per month

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address