Onboarding Specialist Jobs at SupportNinja in Manila, Metro Manila
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SupportNinja is currently accepting applications for the position of Onboarding Specialist in the Manila area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
SupportNinja operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | SupportNinja |
| Position: | Onboarding Specialist |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
What does a day in the life as an Onboarding Specialist look like?
- Must be able to consistently meet project timelines and ensure client expectations are met.
- Organize Account Setup, implementation, training, and ongoing account review and modification during Onboarding.
- Track customer progression in the journey in project management software (monday.com).
- Complete tasks assigned in client’s Customer Success Management tool (Totango).
- Maintain regular communication with customers to keep them informed about progress, upcoming milestones, and available resources.
- Track and report on the progress of onboarding activities, including any delays or issues, to the Onboarding Manager.
- Provide documentation and resources to support users, such as user guides, FAQs, and video tutorials.
- Hand-off onboarded customers to their assigned CSM or CSM group.
What are the required qualifications for an Onboarding Specialist?
- Must have a high school diploma or equivalent, college degree preferred.
- Must have previous experience as an Onboarding Specialist or other similar roles.
- Proficient in Google or MS applications.
- Excellent communication skills, both verbal and written.
- Must be authorized to work in the Philippines.
Having these qualifications are helpful, but not required
- Experience with using Monday.com and/or Totango.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | SupportNinja (Sanctum), Sanctum, 14F North Tower 1, SM City North, Epifanio de los Santos Ave, Quezon City, 1100 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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