Philippines Jobs

Onsite NOC Helpdesk Technician (Tier 1) Jobs at Monroe Consulting Phils., Inc. in Manila, Metro Manila

Monroe Consulting Phils., Inc. company logo
Published 11 months ago

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Company Monroe Consulting Phils., Inc. is offering job opportunities for the position of Onsite NOC Helpdesk Technician (Tier 1) in the Metro Manila area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Monroe Consulting Phils., Inc. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:Monroe Consulting Phils., Inc.
Position:Onsite NOC Helpdesk Technician (Tier 1)
Region:Manila - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.100 - PHP 43.000 per Month
Job Type:Full-time

Job Description

We are currently seeking a highly motivated Onsite NOC Helpdesk Technician (Tier 1) to join our dynamic team. In this role, you will be responsible for providing technical support to end-users and resolving their IT-related issues. You will primarily be stationed at our office location, providing immediate assistance to employees with hardware, software, and network problems.

Key Responsibilities:

  • Responding to helpdesk calls and tickets, assessing the issues, and providing timely technical assistance
  • Troubleshooting hardware and software problems, resolving them efficiently, and escalating complex cases to the appropriate team
  • Assisting with system configuration, software installations, and updates
  • Performing routine maintenance tasks, such as system monitoring and backup management
  • Ensuring accurate documentation of all support activities and maintaining knowledge base articles

Requirements:

  • High school diploma or equivalent
  • Prior experience in a similar role or relevant certification preferred
  • Proficiency in troubleshooting common hardware and software issues
  • Excellent communication skills and ability to provide customer-oriented service
  • Strong problem-solving skills and the ability to work well under pressure

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Metro Manila
City Manila
Full Address Monroe Consulting Group Philippines - Recruitment and Headhunting, High Street South Corporate Plaza Tower 1, Unit 906 -908 Corner of 9th Avenue and, 26th St, Manila, 1634 Metro Manila, Philippines
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Company Information

Monroe Consulting Phils., Inc.

Monroe Consulting Phils., Inc. is a leading executive search and recruitment company based in the Philippines. With a strong presence in the local market, Monroe Consulting offers a wide range of talent acquisition solutions to its clients. Their team of dedicated professionals specializes in various industries, including banking and finance, consumer goods, IT, and healthcare. Committed to delivering exceptional service and results, Monroe Consulting Phils., Inc. helps organizations find top-notch candidates for their executive and managerial positions, contributing to their clients’ success and growth.