Onsite NOC Helpdesk Technician (Tier 1) Jobs at Monroe Consulting Phils., Inc. in Manila, Metro Manila
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Company Monroe Consulting Phils., Inc. is offering job opportunities for the position of Onsite NOC Helpdesk Technician (Tier 1) in the Metro Manila area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Monroe Consulting Phils., Inc. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Monroe Consulting Phils., Inc. |
| Position: | Onsite NOC Helpdesk Technician (Tier 1) |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly motivated Onsite NOC Helpdesk Technician (Tier 1) to join our dynamic team. In this role, you will be responsible for providing technical support to end-users and resolving their IT-related issues. You will primarily be stationed at our office location, providing immediate assistance to employees with hardware, software, and network problems.
Key Responsibilities:
- Responding to helpdesk calls and tickets, assessing the issues, and providing timely technical assistance
- Troubleshooting hardware and software problems, resolving them efficiently, and escalating complex cases to the appropriate team
- Assisting with system configuration, software installations, and updates
- Performing routine maintenance tasks, such as system monitoring and backup management
- Ensuring accurate documentation of all support activities and maintaining knowledge base articles
Requirements:
- High school diploma or equivalent
- Prior experience in a similar role or relevant certification preferred
- Proficiency in troubleshooting common hardware and software issues
- Excellent communication skills and ability to provide customer-oriented service
- Strong problem-solving skills and the ability to work well under pressure
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Manila |
| Google Map | Google Map |
Job Application Information
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