Operations Hub Coordinator Jobs at Shopee in Manila, Metro Manila
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Shopee is currently seeking applicants for the position of Operations Hub Coordinator in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Shopee operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Shopee |
| Position: | Operations Hub Coordinator |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
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The Operations teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
- Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, and receiving of in-transit parcels, also inventory control
- Conduct team briefing and document minutes of the meeting
- Oversee agency teams in the backroom, coordinate with rider support team, and occasionally supervise drivers/riders
- Perform essential duties such as hiring and training staff, monitoring employee performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism
- Create, review, and validate reports coming from the hub
- Assist Customer Support team in call-outs to solve Customer support escalations
- Ensure Hub KPIs are effectively met
- Conduct process improvement initiatives & implement/spearhead projects geared towards increasing Hub productivity
- Has held a leadership role in a division or team within a warehouse or hub environment
- Experienced in e-commerce fulfillment
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Shopee Philippines, 15F Asian Century Center 4th Ave, cor 27th Street, Taguig, 1630 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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