Operations SupervisorCustomer Service-Phones Jobs at Majorel in Muntinlupa, Metro Manila
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Majorel is currently accepting applications for the position of Operations SupervisorCustomer Service-Phones in the Muntinlupa area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Majorel operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Majorel |
| Position: | Operations SupervisorCustomer Service-Phones |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
A great opportunity awaits for an experienced Operations Supervisor to lead our Customer Service team handling phone inquiries. As an Operations Supervisor Customer Service-Phones, you will be responsible for overseeing the daily operations of our phone customer service department. This includes managing a team of customer service representatives, ensuring customer satisfaction, and improving service quality.
Responsibilities:
- Supervise a team of customer service representatives, providing guidance and support.
- Monitor call center operations to ensure compliance with company procedures and standards.
- Handle escalated customer inquiries and resolve issues effectively.
- Develop and implement strategies to improve customer service efficiency and quality.
- Track and analyze customer service metrics, identifying areas for improvement.
Requirements:
- Minimum of 3 years’ experience in a customer service supervisory role.
- Excellent communication and leadership skills.
- Ability to handle stressful situations and make quick decisions.
- Strong problem-solving and analytical abilities.
- Proficient in using call center software and CRM systems.
If you are ready to take on a challenging role, leading a team and ensuring exceptional customer service experiences, we would love to hear from you.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Full Address | Majorel, Vector Three, Alabang, Muntinlupa, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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