Order Management Coordinator Jobs at Canon in Angeles, Pampanga
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Canon is currently seeking applicants for the position of Order Management Coordinator in the Angeles area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Canon operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Canon |
| Position: | Order Management Coordinator |
| Region: | Angeles - Pampanga, Pampanga |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Essential duties:
- Check all order / contract paperwork submitted is complete and correct
- Creating and updating accounts where applicable (with the approval from the Credit Application team)
- Enter and process all Direct Sales orders
- Provide regular updates on backorders to relevant salesperson.
- Raise Return Merchandise Authorisation (RMA) and credit / re-invoice where appropriate
- Liaise with the Implementations or Relocations team when there is a Machine Movement Request (MMR) for a Trade-In or Return
- Answer incoming calls / emails and respond to customer’s inquiries, process orders and effectively communicate resolution to customer’s issue.
- Identify customer’s issue and provide available support options.
- Adhere to and demonstrate Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service orientation.
- Update Call / Email Management database with details on each customer call in accordance with client procedures.
- Outline any charges and or guidelines to customers in accordance with client procedures.
Qualifications:
- Diploma or bachelor’s degree or with an equivalent Customer Service background is strongly recommended. Otherwise, any other basic degree or diploma.
- 1 year or more of full-time call handling experience in directory assistance/front desk/receptionist or other related tasks.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Pampanga |
| City | Angeles |
| Full Address | Canon Marketing (Philippines), Inc., IBG Plaza, Building 4-13 Diamond Subdivision, Balibago Angeles City 2009 Pampanga PH, Mon Tang Ave., Balibago, Angeles, 2009 Pampanga, Philippines |
| Google Map | Google Map |
Job Application Information
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