Philippines Jobs

Problem Management Specialist Jobs at TELUS International in Pasig, Metro Manila

TELUS International company logo
Published 2 months ago

TELUS International is currently accepting applications for the position of Problem Management Specialist in the Pasig area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

TELUS International operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:TELUS International
Position:Problem Management Specialist
Region:Metro Manila, Pasig - Metro Manila
Education:Confidential
Salary:PHP 14.300 - PHP 44.000 per Month
Job Type:Full-time

Job Description

A Problem Management Specialist plays a crucial role in identifying, analyzing, and resolving recurring incidents within an organization’s IT ecosystem. Responsibilities include conducting root cause analysis, implementing preventative measures, and collaborating with cross-functional teams to ensure the continuous improvement of IT services.

The ideal candidate should have a strong background in IT service management, excellent analytical skills, and the ability to communicate effectively with stakeholders at all levels. A Problem Management Specialist must also possess a proactive and detail-oriented mindset to address issues promptly and prevent future disruptions.

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Pasig
Full Address TELUS International Philippines - Discovery Centre, 31/F Discovery Centre, ADB Avenue, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
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Company Information

TELUS International

TELUS International is a renowned global customer experience and business process outsourcing (BPO) company with a strong presence in the Philippines. With over 16,00 employees, the company is dedicated to delivering exceptional customer service and support across various industries. TELUS International Philippines offers a wide range of services, including technical support, sales, customer care, and digital services. They prioritize employee well-being and continuously invest in training and development programs, resulting in a highly skilled workforce. TELUS International’s commitment to client satisfaction and creating meaningful connections sets them apart in the BPO industry.