Product Support Agent I Jobs at RealPage Philippines in Manila, Metro Manila
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Welcome to our job portal, where RealPage Philippines is offering exciting employment opportunities for the position of Product Support Agent I in the Manila area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with RealPage Philippines, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with RealPage Philippines. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | RealPage Philippines |
| Position: | Product Support Agent I |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
SUMMARY
The Product Support Agent I will communicate with customers via phone, chat, and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond, diagnose issues, record in CRM tool, and aim for high First Call Resolution rate or escalate to Tier 2.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Strong technical and troubleshooting skills
- Minimum 2 years of customer service experience
- Call center experience desired
- Familiarity with office software
QUALIFICATIONS
- Experience in Single Family housing preferred
- Minimum 30 wpm typing skills
- Flexible schedule, including graveyard shift
- Bachelor’s degree preferred
- Ability to sit or stand for extended periods
CUSTOMER FOCUS
- Understands customers
- Identifies service issues
- Ensures customer satisfaction
ANALYTICAL THINKING
- Identifies problem causes
- Prioritizes tasks
- Breaks down complex tasks
ADAPTABILITY
- Embraces change
- Quickly adapts
- Willing to learn
- Adjusts strategies as needed
- Suggests improvements
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | RealPage Philippines Inc. - Manila, 2nd Floor Rockwell Business Center, Tower 3, Meralco Compound, Ortigas Avenue, Pasig, 1604 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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