Quality Assurance Analyst CSR Jobs at Aspire Global Solutions Incorporation in Pasig, Metro Manila
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Aspire Global Solutions Incorporation is currently seeking applicants for the position of Quality Assurance Analyst CSR in the Pasig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Aspire Global Solutions Incorporation operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Aspire Global Solutions Incorporation |
| Position: | Quality Assurance Analyst CSR |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
A Quality Assurance Analyst CSR is responsible for assessing the quality of customer service interactions within a company. They review customer service calls and emails to ensure that representatives are providing accurate and helpful information to customers. The analyst identifies areas of improvement and provides feedback to the customer service team.
Key responsibilities include:
- Evaluating customer service conversations for adherence to company policies and procedures
- Identifying training needs and developing training materials for customer service representatives
- Conducting quality assessments and preparing reports
- Providing feedback and coaching to improve customer service quality
- Collaborating with the quality assurance team to define quality standards and best practices
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | Ground Floor, Aspire Global Solutions, Diamond Arcade Building, Aurora Blvd, Cubao, Quezon City, 1109 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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