Recovery Lead – Operations Jobs at Shopee in Manila, Metro Manila
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Shopee is currently seeking applicants for the position of Recovery Lead - Operations in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Shopee operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Shopee |
| Position: | Recovery Lead - Operations |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
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The Operation teams at Shopee cover the operational end-to-end process, from buyer search to product delivery. Responsibilities include analyzing operational KPIs, root cause analysis, and managing Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
- Manage Return to shipper/seller process
- Dispatch RTS parcels as per SOP and KPIs
- Collaborate with claims team for past due items
- Coordinate with SOC Ops team, Middle Mile, and Fleet Management
- Develop process strategies and tactical execution
- Assess manpower needs and allocate resources
- Provide guidance, evaluate team performance, and offer training
- Bachelor’s degree in Industrial/Management Engineering or related field
- 5-8 years experience in warehousing, e-commerce, logistics
- Detail-oriented with data management skills
- Proficient in RTS and Claims process
- Knowledge of process improvement tools, MS Office, Google Apps
- Strong interpersonal and communication skills
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Shopee Philippines, Seven NEO, 5th Ave, Taguig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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