Philippines Jobs

SBS Workforce Management Real Time Analyst Jobs at ADP in Makati, Metro Manila

ADP company logo
Published 4 months ago

ADP is currently seeking applicants for the position of SBS Workforce Management Real Time Analyst in the Makati area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

ADP operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:ADP
Position:SBS Workforce Management Real Time Analyst
Region:Makati - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.100 - PHP 43.000 per Month
Job Type:Full-time

Job Description

The SBS Workforce Management Real Time Analyst is responsible for monitoring and analyzing real-time call center data to ensure optimal staff scheduling and efficient resource utilization. This role involves continuously monitoring call volumes, agent availability, and service level goals to make immediate adjustments as needed.

Key responsibilities include identifying trends, generating reports, and collaborating with managers to optimize workforce productivity. Strong analytical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Benefit

  • Overtime bonus
  • Gaining experience
  • Comfortable work environment

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Makati
Full Address ADP Philippines, 6F Glorietta 2 Corporate Center, West St, Ayala Center, Makati, Metro Manila, Philippines
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Company Information

ADP

ADP (Automatic Data Processing), a renowned global provider of comprehensive human resources and payroll solutions, has a strong presence in the Philippines. With its cutting-edge technology and expertise, ADP Philippines offers innovative services that help businesses manage their HR processes efficiently. The company provides end-to-end solutions, including payroll administration, workforce management, time and attendance tracking, and more. ADP’s commitment to delivering exceptional services has made it a trusted partner for businesses in the Philippines, enabling them to streamline operations and focus on organizational growth.