Service Delivery Manager Jobs at Integrated Computer Systems, Inc. in Alabang, Metro Manila
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Welcome to our job portal, where Integrated Computer Systems, Inc. is offering exciting employment opportunities for the position of Service Delivery Manager in the Alabang area. We are currently seeking Contract candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Integrated Computer Systems, Inc., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Integrated Computer Systems, Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Integrated Computer Systems, Inc. |
| Position: | Service Delivery Manager |
| Region: | Alabang - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Contract |
Job Description
Responsibilities:
- Oversee and assess technical support services activities in the assigned client site.
- Manage, develop and coach technical team/s to meet operational targets and conduct regular reviews to ensure the team performs within set standards.
- Promote best practice and continuous improvement in service delivery.
- Establish and maintain good customer relationships and ensure customer satisfaction and accurate, timely and complete feedback.
- Strategize and monitor daily activities, resolution of customer technical concerns, escalations and backlogs.
- Conduct regular service reviews and provide performance statistics and reports.
- Effective resource and budget management.
- Manage and review contract changes efficiently.
Qualifications:
- Bachelor’s Degree in Computer Engineering, Information Technology, or any related course.
- With at least 8 years of working experience in hands-on hardware technical support in a BPO environment, preferably 6 years of which in supervisory post in the service industry.
- Excellent customer service skills.
Others:
- Location: Metro Manila
- Working Hours: Shift system / Rotational shift; 24×7 operations
- Full-time; Project-based, coterminous to project assignment
Job Type: Fixed term
Benefits:
- Company events
- Health insurance
- Life insurance
Schedule:
- Rotational shift
- Shift system
Supplemental pay types:
- 13th month salary
Application Question(s):
- What is your minimum salary expectation?
Education:
- Bachelor’s (Preferred)
Application Deadline: 01/12/2024
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Alabang |
| Google Map | Google Map |
Job Application Information
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