Philippines Jobs

Service Delivery Manager Jobs at Integrated Computer Systems, Inc. in Alabang, Metro Manila

Integrated Computer Systems, Inc. company logo
Published 11 months ago

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Welcome to our job portal, where Integrated Computer Systems, Inc. is offering exciting employment opportunities for the position of Service Delivery Manager in the Alabang area. We are currently seeking Contract candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Integrated Computer Systems, Inc., we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Integrated Computer Systems, Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:Integrated Computer Systems, Inc.
Position:Service Delivery Manager
Region:Alabang - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.000 - PHP 45.000 per Month
Job Type:Contract

Job Description

Responsibilities:

  • Oversee and assess technical support services activities in the assigned client site.
  • Manage, develop and coach technical team/s to meet operational targets and conduct regular reviews to ensure the team performs within set standards.
  • Promote best practice and continuous improvement in service delivery.
  • Establish and maintain good customer relationships and ensure customer satisfaction and accurate, timely and complete feedback.
  • Strategize and monitor daily activities, resolution of customer technical concerns, escalations and backlogs.
  • Conduct regular service reviews and provide performance statistics and reports.
  • Effective resource and budget management.
  • Manage and review contract changes efficiently.

Qualifications:

  • Bachelor’s Degree in Computer Engineering, Information Technology, or any related course.
  • With at least 8 years of working experience in hands-on hardware technical support in a BPO environment, preferably 6 years of which in supervisory post in the service industry.
  • Excellent customer service skills.

Others:

  • Location: Metro Manila
  • Working Hours: Shift system / Rotational shift; 24×7 operations
  • Full-time; Project-based, coterminous to project assignment

Job Type: Fixed term

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Schedule:

  • Rotational shift
  • Shift system

Supplemental pay types:

  • 13th month salary

Application Question(s):

  • What is your minimum salary expectation?

Education:

  • Bachelor’s (Preferred)

Application Deadline: 01/12/2024

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Metro Manila
City Alabang
Full Address Integrated Office Solutions, Inc., Unit 1106 South Center Tower Madrigal Business Park Market Street Ayala, Alabang, 1770, Philippines
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Company Information

Integrated Computer Systems, Inc.

Integrated Computer Systems, Inc. (ICS) is a leading technology solutions provider based in the Philippines. With expertise in both hardware and software systems, ICS offers comprehensive IT solutions to businesses across various industries. Their services include network infrastructure, software development, cybersecurity, cloud solutions, and enterprise resource planning. With a strong focus on delivering innovative and efficient solutions, ICS has established itself as a trusted partner for organizations seeking to harness the power of technology to drive their success.