Service Delivery Ops Analyst (Insurance) Jobs at Accenture in Muntinlupa, Metro Manila
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Company Accenture is offering job opportunities for the position of Service Delivery Ops Analyst (Insurance) in the Muntinlupa area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Accenture operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Accenture |
| Position: | Service Delivery Ops Analyst (Insurance) |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
- Assist in managing both the Call Center and Claims teams
- Handle first level of escalated calls transferred by agents; Document details of all escalated calls received
- Help in handling regular customer calls – product information, process updates, etc.
- Provide coaching and monitoring to improve/maintain the agents performance
- Identify critical errors that drive down quality and find ways to eliminate these errors; discuss recommendations with Team Leader
- Identify updates in the training documentation and coordinate with Team Leader/Process Trainer for revision
- Coordinate with the Team Leader and Process Trainer for new hire/trainee development
- Attend and contribute to monthly process meetings with Process Owners
- Support all team and company initiated motivational activities
- Willing to manage production and training requirements which may result in possible increased hours of work
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Full Address | Cyberzone, Accenture, Axis Tower One Northgate, Filinvest City, Alabang, Muntinlupa, 1781, Philippines |
| Google Map | Google Map |
Job Application Information
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