Service Delivery Specialist Jobs at Trends Group, Inc. in Makati, Metro Manila
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Trends Group, Inc. is thrilled to announce job openings for the position of Service Delivery Specialist in the Makati area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Trends Group, Inc., we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Trends Group, Inc..
Job Information
| Company: | Trends Group, Inc. |
| Position: | Service Delivery Specialist |
| Job Location Type: | Hybrid |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
I. DUTIES AND RESPONSIBILITIES
- Involved in the creation Service Level Agreements
- Facilitates periodic evaluation and negotiation of SLA’s.
- Translates customer requirements into working instructions for Service Delivery.
- Mitigating and solving escalations with urgency and determination
- Provide regular update to customers for on-going activities such as Incident/Problem resolution, service request, activities related to Change Request, etc.
- Provide detailed reports related to service delivery performance
- Building and maintaining client relationships.
- Ensuring that quality services are delivered with regard to the agreed SLA.
- Manages delivery and lifecycle of services for business strategy development
- Identify and analyze issues based on feedbacks provided by customers and be able to formulate plans in eliminating bottlenecks
II. QUALIFICATIONS
A. Minimum Education
- Graduate of any four- or five-year collegiate course preferably in the field of Information and Communication Technology
B. Minimum Experience/Training
- At least 2 years of experience of being technical support engineer is preferred
- At least 2 years customer facing service delivery management or project management experience is preferred
- Fresh grads are welcome to apply
- Work related experience performing ICT Project Management and/or Service Management is preferred
- Preferably ITIL certified
C. Competency
- Basic ICT Knowledge covering network and information security an advantage
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | Trends and Technologies Incorporated, Trafalgar Plaza, 105 H.V. Dela Costa, Makati, 1227, Philippines |
| Google Map | Google Map |
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