Service Desk Agent Jobs at Fujitsu in Taguig, Metro Manila
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Fujitsu is currently seeking applicants for the position of Service Desk Agent in the Taguig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Fujitsu operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Fujitsu |
| Position: | Service Desk Agent |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
A Service Desk Agent is responsible for providing exceptional customer support and technical assistance to internal and external clients. The agent will be the first point of contact for users experiencing technical issues and will act as a liaison between users and technical teams.
Key Responsibilities:
- Respond to incoming service desk tickets and support requests promptly and efficiently.
- Troubleshoot technical issues and provide effective solutions or escalate to the appropriate team.
- Track and document all support interactions accurately and thoroughly.
- Offer high-level customer service by being professional, patient, and empathetic.
- Provide user guidance, training, and support for IT systems and software.
- Collaborate with other team members to continuously improve processes and procedures.
Requirements:
- Strong technical knowledge and ability to troubleshoot software and hardware issues.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Experience working in a service desk or customer support role is preferred.
- Knowledge of ITIL framework is a plus.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Fujitsu Philippines Incorporated, 12th Floor Two/NEO 3rd Avenue, corner 28th St, Taguig, 1634 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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